At Dropkart, customer satisfaction is our priority. Please read our refund policy carefully before placing an order.

🔹 Refund Eligibility

• Refund requests must be raised within 6 days of product delivery.

• The product must be unused, undamaged, and in original packaging.

• Refunds are applicable only for damaged, defective, or wrong products.

🔹 Mandatory Open Box Video (Important)

To be eligible for a refund, open box video is compulsory.

The video must:

• Be recorded without any cuts or edits

• Clearly show the sealed package before opening

• Show complete unboxing process

• Clearly show the product and issue/damage

• Be recorded on the day of delivery

❗ Refund requests without an open box video will not be accepted.

🔹 Non-Refundable Cases

• No open box video provided

• Damage caused after use

• Minor color or design variation

• Delay in delivery due to courier issues

• Change of mind after purchase

🔹 Refund Process

• Once approved, the refund will be processed within 5–7 business days

• Refunds will be issued to the original payment method

📧 For refund requests, contact us with Order ID + Open Box Video.